Unhappy with the service i received from Elton Nyoni

I registered a claim sometime in January and I was helped by Elton Nyoni. Usually; I know that when I register a claim, the person that I talk to will explain the process, timeframes etc. but Elton did not say much which I thought it was strange but I decided to let it go. The biggest thing for me was the fact that he didn't give me a reference number or send it through a text message or email. So i basically had a claim with no reference number. The service provider that was appointed came to assess my tv, the following day i phoned Miway to check if they've received the report, but they had not. Later that evening Elton phoned to discuss my claim I did not like the whole conversation because it felt like he just wanted to quickly deal with my issue irrespective of whether i am in agreement or not, whether I'm unhappy or not, whether i understand or not. I stood my ground and tell him I am not ready to settle because I feel the assessor omitted some important information and the report that he left in the house and the one with Elton were different and the assessor omitted some information that I felt was important. At the end he said i must send the report that the assessor left with me and the pictures of the DB box he will then send everything to the dispute department and the timeframe to finalise my case will be a week. I emailed him the report and the documents on the 1st of February, today is the 7th and nothing has happened. He did not even acknowledge my email. So this morning i decided to call Miway and i spoke to Onicca Mokganya, only to find that since i emailed the report and the pictures Elton has not done anything. The report and the pictures are just lying there. I am very angry because this is our main TV in the house and the only one that plays DSTV, it means today we will not be able to even watch bafana bafana whilst Elton is sitting there and doing nothing with my claim. It's a week later and he said it will take a week to finalise everything. Meaning that by today I am supposed to know the way forward and hopefully start with the process of replacing the TV