Unhappy with the service from Kgomotso Marobane

I lodged a claim for a damage iPad. On friday, 01 December 2023 Kgomotso Morobane phoned me to say my claim has been finalised. The ipad cannot be fixed. He gave me an option of getting a voucher to go and replace the ipad. I did not like the option of the voucher because i felt it's limiting. I asked about the replacement, he explained the process. I then asked about being paid in cash. For some reason he was not keen on this option and I did not understand because this was not about him. Anyway he said he was going to send me a form to sign for the money to be realised. I did not receive the form on Friday, which i understood. I thought i will receive it sometime this morning. When i did not receive it, i decided to phone miway and check what's happening. The person that helped me, told me that Kgomotso did not make the notes of my decision on the system and he has not even started with the process. This explains why he was not keen and i am not happy. When i spoke to the lady today it felt like the letter is not a big deal that takes a lot of time