SJ
Saadiq J

1 reviews | Active since Mar 2012

20 Apr 2015, 10:26

unhappy with service

Hi. When I spoke to the first consultant who took my details, I told her I go to meetings maybe once a week. Then she put me under Business Cover. I said I don't use it for business. Then another guy called me, and went through the process again. He told me he sees I use the car for business. I Told him I don't, however I go to a meeting every now and then, like once a week. He then put me under personal. I was happy with the premium and took the offer. last week I was called by the corrections department and was told if I go to a meeting once in a year, that's 365 days, it seen as business use. now my premium is increased. I asked to speak to a manager or supervisor and yet no called. I was told they will call me in 5 to 10 minutes. I am unhappy as I cannot afford an the increase. the second person who called me should not have proceeded when I told him I go like 1s a week to a meeting and not even every week. why did he proceed? and now they want to increase my premium. I told the corrections lady I will be looking for a new insurance company, and I am still waiting for a manager to call me. I do not use my car for business purposes.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Apr 2015, 13:44
Official
Hello Saadiq777,

We're so sorry for any initial confusion that occurred, and for any frustration it has caused you! We have since been in touch to review your query with you in more detail, and to clarify a few things.

Please feel free to give us a call if you have any further queries.

Kind regards,
The MiWay Team