Unhappy with repair process and lack of feedback.

So Miway appoints AutoMagic Rustenburg to repair my vehicle for hail damage. I am extremly unhappy with the service and quality of repairs done by said repair shop. On friday 5 February receive a claim update mail, and respond to the mail expressing my dissatisfaction with the repairer, ten days later, I have not had a response on my mail, and continue to fight with the repair shop to have my vehicle repaired to the condition it was in before the storm.

This morning I receive a call from a lady called Jeanine wanting to update me on the repair, I express my dissatisfaction over the phone with her, and raised an issue regarding my excess payment. I am promptly promised feedback, and the lack of that feedback is now leading to this review, along with the most frustrating dealings i have had with a panelbeater. My car is still not completed to the standard it was in, whilst being made to wait at the panelbeater this afternoon, whilst they try to fix their mess, I email Jeanine, and send her photos of the sub standard repair work, and still i have not had a response.

My excess was supposed to have a R1000 discount for logging the claim via the app, and yet i was made to pay the full excess today in order to get my car back.