Unhappy with Liabilities ***

I logged a third party claim with Miway insurance on 11January 2023, and on the 13 January 2023, I received an email response from Virginia Rasodi stating that they had received the claim and that they allow the assessor 10 to 15 working days to advise of the fairness and reasonableness of the claim . When I called the call center, I was told that my claim was only sent to the assessor on the 8 / 02 / 2023, and I don't remember the person' s name. Then I emailed Virginia, asking why my claim was only sent to the assessor on the 8th , and she simply asked who told me that it was not true, and I asked why I hadn't received any feedback by now and she didn't respond. I am not happy as how my claim is been delayed and I'm not sure is because I am not their client. This delay is compromising my family. I don't see myself been Miway client in future.