Unhappy MiWay Client

This insurance company is dragging their feet, put in a claim on Monday and they never gotten back to me, even the people who have my vehicle called me several times saying that these people are dragging their feet, they took their time to assess my vehicle, now they have each and everything but they are still delaying. I was put on hold on a call trying to follow up my claim and eventually they hang up. So this is the kind of bad customer service we pay for on a monthly basis, now my vehicle is just sitting there and no one from MiWay is taking my claim seriously, it's been a full week and no service have been provided, but we have to pay them.