Unhappy loyal customer

I have never been treated like this before after all the years I've been with MiWay, from February 2019 MiWay didn't debit the money for my vehicle and made a request to get a call to know why they didn't debit and the lady called and checked on her system and she told me that my payments are paid, and asked her if she's sure and she rep**** yes, the following month again the debit didn't go through and again I requested a call back and same thing again they told me it was paid as the consultant told me that it shows that it's paid on his system, good tat my cellphone records phone calls, by April 2019 I was involved in an accident then I called MiWay for assistance and then they told me that I didn't pay during the months and one Consultant told me since I explained the whole story to him that I should've told the consultant on February that she should check for my motor vehicle insurance,so long story short, they told me they cannot help me,I told them I'll pay for those months then cause I really need this car as I'm using it daily but they failed me and told me there's nothing they can do,so I have to fix it on my own.