Unhappy & Frustrated Customer- insurance experience

My experience started off well, but it's now become incredibly frustrating. I needed my phone replaced, and while everything seemed fine initially, the organization of the claims process has been lacking.

The employee handling my case didn't assign and confirm my address to a handler, leading to a weekend of zero communication. Despite reaching out on Monday morning, I still had to follow up repeatedly to get any updates. Even after being assured that I would be contacted by a handler during the day, I went another day without hearing anything!!

It's incredibly frustrating not knowing when I'll receive my claims card or when the delivery will happen. I've had to chase down every step of this part of the process, which is disappointing considering the smooth start. The only reason I'm giving two stars is because the current person I'm dealing with has been helpful.

Overall, the lack of communication and the need for constant follow-up has soured what could have been a better experience. Improve your user communication and efficiency!