unhappy

miway is the worst i cancelled my insurance at the begining of september for a cover that i took out in march and that was never ever made active so i was paying a premium for a service i couldnt use, after cancellation i was debited three times so i called in and got it cancelled and now i need my money refuneded i called in on the 25th of october i was told by the 31st money would be in my account i called again on the 1st of november i was told money was supposed to be in my account but surely by today itll be there, guess what still nothing and i call again today and their entire account system is offline. with no real answer as to when i will get helped or why its taking so long or why it wasnt paid on the 31st this is frustrating, they quick to deduct money but the efficiency ends when you need to be refunded. horrible service. very unhappy.