UNHAPPY CUSTOMER

i received a terrible experience with the insurer, my policy was cancelled and reinstated without any reasons provided. i received a declined letter from dispute team regarding warranty cover and still not satisfied with the assessment of the claim and requested all the tele-recording regarding the process of the claim and to date i have not received feedback. Please refer to the below and note that to date i have not received feedback.

From: Mokopanele, Sylvia Sent: Monday, April 29, 2024 10:03 PM To: Ntuthuko Gavu <***> Cc: ObjDocs <***> Subject: FW: C*** /// RESPONSE TO DISPUTE

Dear Mr. Gavu

Please note the diagnostic report below from the attached e-mail dated 27 March 2023 and provide your input.

Policy document stipulates the below, can I please have feedback regarding the side shafts seal leaking oil as the centre bearing is not aligned, noted from the attached diagnostic report.

Below PCR – on the work to be done.

Oil leak –

P: centre bearing not correctly aligned. C: side shaft seal leaking oil as the centre bearing is not aligned. R: remove side shaft replace centre bearing replace side shaft seal and top up gearbox oil.

Water leak

P: vehicle leaking water C: thermostat housing leaking coolant down the gearbox causing vehicle coolant to be low. R: remove and replace thermostat housing

Policy wording stipulates the below. Please provide feedback regarding the water leak

Torque restrictor

P: found torque restrictor worn C: cracks in torque restrictor causing knock noisy R: Remove and replace torque restrictor.

Policy wording stipulates the below. Please provide feedback regarding the torgue restrictor

Await your prompt feedback regarding the above.

Thank you.

Kind regards,

Sylvia

I need feedback regarding the above as well as tele-recordings as i need to take the matter to the Ombud. 1st response that i received my whole policy was cancelled and reinstated with no reasons provided to the cancellation and reinstatement and still the claims is declined. i will appreciate i will be provided with feedback to the email dated 29.042024 and all the recordings as requested numerous times.