Unhappy customer/ Client

Dear MiWay Management, I am writing to provide formal feedback regarding the service I have received from MiWay in relation to my claim, lodged on September 9, 2025.

Based on my experience over the past three months, I rate MiWay’s claims handling service as 1 out of 5 stars – Poor. My rating is based on the following:

Unacceptable Delays: My claim has remained unresolved for nearly three months with no clear explanation or proactive communication. Poor Communication: I have had to initiate every follow-up. Updates provided have been vague, inconsistent, and lacking in transparency. Lack of Customer Care:

My courtesy car, which was provided under my policy’s Car Hire benefit (30 Days Small Manual Hatch), was cancelled prematurely before the agreed period ended, leaving me without transport.

I continue to pay monthly premiums for a vehicle that has already been written off, while receiving no mobility support from MiWay.

Unprofessional Handling: Despite my personal intervention to expedite medical records, I was later informed of unspecified “discrepancies” without further detail or resolution path.

Breach of Fair Treatment: The experience contradicts MiWay’s stated commitment to “fair treatment of all customers” and “awesome service.”

The claims process has been frustrating, inefficient, and dismissive of my time and financial commitment as a long-term policyholder.

I expect: A detailed explanation of the discrepancies and outstanding requirements. A clear resolution timeline. Reinstatement of the courtesy car benefit or compensation for the period I have been without a vehicle.