Unhappy customer

Hellopeter, my car was involved in a car accident last month, I then reported the accident like normal... I think after 2days or so they told me the car is beyond repairs I should send them the settlement letter and NATIIS Docs I did as instructed.

Now all of a sudden they are telling me that the course of the accident was because the rear tyres were not in a good condition bla bla blah.

Today they contacted me but there's nothing tangible infact there's no hope that my claim will go through, the guy who is helping me Wynand Cronje said there's still gonna be a client meeting whereby i will get to know whatsap.

I'm actually lost as it seems like their focus point is the tyres now whereas they said the car is beyond repairs.