Unhappy Client with Miway service received

I lodged a claim with Miway after my son drove into a pothole on his way from training. I firstly attempted to log a claim on the app however this was not working and then I had to contact the call centre to log the claim to collect my vehicle. The vehicle was collected and assessed by Miway Assessor and vehicle assigned to the allocated repair shop. I was given a report of the damage and then went ahead with the repair. Once i was notified the vehicle was repaired and ready for collection, I went and paid my excess keeping in my I never got R1000 off as the "APP" wasnt working. As I drove home I realised the vehicle was not driving the same as before the accident as there was now a shudder on the left side of which was the same side as the accident. I raised my concerns with the repairer who informed me to direct my complaint to Miway as they only repair what was approved. Upon speaking to the Assessor he made no attempt in understanding or believing that the damaging I identified was accident and stuck to what he assumed was the problem. How does Miway decide how my vehicle was driving and feel that it is acceptable to give their clients vehicle back in that state which is definitely not safe to be on the road. Miway is supposed to ensure the safety of the clients comes first and should never have allowed the vehicle to leave that way, as what if something had to go wrong while driving and end up in more serious situation... Like their slogan says "they go out of their way to live your way is definitely a LIE as all they are going out their way for is ensuring their premiums are collected timeously without fail. will definitely be looking for other Insurance companies who service their clients needs and put their safety first.