JN
Janine N

1 reviews | Active since Oct 2019

02 Oct 2019, 10:20

Unhappy Client

Good day My kitchen pipes burst on Saturday 21 September. We contacted Miway. They sent Pinpioint Plumbers. Pinpoint then informed us that the cupboards first had to be removed before fixing our pipes. We then spoke to Miway and they told us that they will get back to us on Monday 23 September. They did NOT. We were without water from Saturday until Thursday 26 September.

After sending various msgs and leaving emails Miway contacted us on Thursday. They miraculously found a service provider to fix the pipes. Pipes were fixed and kitchen cupboards were broken out. Miway promised to keep in touch. Peace were made between myself and Miway as I was highly upset.

The weekend passed and today Wednesday 2 October 2019 i am still without kitchen cupboards and still NO RESPONSE FROM MIWAY. We tried numerous times to contact them again but to no avail.

I strongly believe that Miway is not doing justice to me for my claim. I am of mind seriously considering changing my insurance.

Thank You #Unhappy Client

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Oct 2019, 11:16
Official
This is unacceptable, and we apologise for the inconvenience and frustration you have experienced. We can assure you that this is not the MiWay way! Your feedback has been escalated and someone will be in touch shortly to sort this out.  Best regards,
The MiWay Team