Unhappy client

My name is Kholofelo Masha I have been a client for miway insurance for more than 7 yrs and I have insured more than 1 vehicle and house contents with them. I have never default on my payments or claim on that period, so now I had an accident and I submitted a claim However I’m so disappointed the way things are being handled because my claim was declined by miway claim representative Lerato Pilane. Who confirmed that the assessors says the damage is less than our access amount whereby we can pay for ourselves. To my surprise we’re getting the different communication from assessors because they confirming that the claim is not authorised yet, and they’re still waiting the quote to be finalised. So why would MiWay be pathological ****’s to give me an incorrect information and CLOSED my case while everything is not finalised. Please help..