unhappy client

<p>i have log a claim on the 19 December 2016 and up till now i have been doing the phoning around to be assisted, yet they make promises they don't keep ,since now the 9 January 2017 they never had the decentcy to send sms or email but if you didn't pay your premium they dont forget to call you and gives you a reminder....</p> <p> There contractors sub contract other contractors, sound confusing but thats how it work. Then the 1 contractor blame the other one. un professional when i client must call the contractor and hear they cant get hold of the other contractor. service very very very poor....my phone bill is sky high of phoning after them... </p>