JW
Johannes W
1 reviews | Active since Jul 2020
18 Aug 2020, 15:48
Unhappy Client
It is with sadness that I must say...... I am unhappy today with the MiWay team.
I cancelled my short term home insurance that I received Saturday from them, due to the fact that I contacted them three times today, and sent four E-mails, to correct the spelling on the MiPlace part of my policy, and on the Confirmation of Cover letter, that I have to present to the Mortgage holder.
As I am sitting and typing this review at 15H38, I still did not hear from them, after I cancelled the home short term insurance two hours ago, no agent phoned me to find out what the problem is yet.
I'm very disappointed in the after after service.
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MiWay Insurance's replyOfficial
18 Aug 2020, 17:11We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply18 Aug 2020, 17:11
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team