Unhappy Client

I recently logged a claim for my cellphone insurance, but the service received from Miway is pathetic, it took 3 days after I logged the call for the assessor to contact me, and her attitude is very unprofessional, she makes you feel like it is an interrogation instead of an assessment, the information is requested in dribs & drabs as if Miway does not a set checklist to follow for such claims, I have called the customer care to get a number should I want to escalate my complaint but I was told there is no need to escalate as the assessor will call me after she receive the message to call, eventually she called me to set up the 1st meeting and when we meet at my work place her unprofessional conduct just threw me off, she had such a bad attitude towards me and I felt attacked instead of feeling empathy for the trauma that I experienced.