Unhappy client

My car got involved in accident, on the ***9 my car was towered, on the ***9 when i ask how far are they with my car the did not know. Panelbeaters call me to find out if i have the car. (negligence) today (***9) panelbeaters call letting me know car is ready, at panelbeaters they adviced me that the assesor never came to assess the car, panelbeaters send pictures and assessor rejected the claim for airbag light and windrescreen, approved only for parts. What i have realised is that miway do not take care of their clients. I had to call them every day for updates o.n my car and the rental. Ayanda adviced me assesor will go again on the ***9 will assess the car but he never went. After i adviced them about hellopeter report the assesor calls. What must i do with a car that airbag light is on.i doubt that i will be safe in that car.