Unhappy Client!

I am a client of MiWay and my car broke down and we needed a towing service to take the car to a mechanic. After spending over R100 airtime calling the MiWay help number and getting many different people answering. I first got answered by 'Patrick' who started all friendly but ended up being rude and not understanding a customer in distress and after asking to speak to a manager numerous times he cut the call!!! Then a couple hours after, I called again to find out where my car was and 'Thato' answered the phone saying "ya"... He was extremely rude and arrogant. He could not answer my question as to why MiWay staff are all so rude to their clients, he had completely ignored my question and was not even apologetic. Then came the 'manager' "Busi" who was apologetic but could not understand the client in distress as the car had not arrived at the destination 4hours later which was only suppose to be an hour trip. I asked 'Busi" what happened to my car? what did they *****? Where was it? All i kept getting told was that they are 'lost. I am still waiting for Busi to get back to me. I am a very disappointed client and i will be cancelling my insurance through MiWay and will not recommend them to anyone.