Unhappy client

I am a loyal client of Miway. I am highly disappointed by their recent service to me. I made a claim on the 28 August and I successfully submitted my claim on their user friends App.

After three days no one had contacted me about my claim, so I waited. On the 5th day, I decided to follow up on their online chat. I was then told that my claim was waiting for assessments. I continued waiting till the 7th day. It is my understanding that miway claim takes between 3 to 7 working days.

I went back to their online chat to follow and I was told the same thing. Since then, everyday I've been doing follow up but they keep telling the same thing that my claim is being assessed.

I was given contact details of the person who is handling my claim, I called the person and he never answered. I emailed he never emailed back. I went back to their online chat asking their consultants to ask the claim handler to update me. I was promised that he would call me but he never did.

This has been a really difficult time for me and my family as we don't have a car and no one is updating us on what's going on. My take is, the company is trying to avoid paying my claim and they just hoping that I will eventually tire and fix the car myself.

This really upsetting as I've never missed any premium payments and I even took their life cover policy as I thought they were reputable company that will assist me in my time of need.

I don't know who can assist me with this matter as I am failing to get any updates on my claim.