Unhappy Client

I have too many Life Policies with MyWay and car insurance, I needed to add a new car to the car insurance. I logged two requests on Friday the 30th of April for them to give me a callback, as I couldn't do this on the app. On Monday 3rd April, I followed up with a call and a lady answered and told me she can't help me and the people who need to help me add the car to my profile are not available, but she was positive that they will call me as it was still within the 72 working hours. I waited and even today I'm still waiting for the call, I had to forcefully take another insurance so I can get the car out of the dealership.