Unhappy client

Worse service ever! you receive your payment on time and just to get you to call a woman that is in pain with no airtime to call your call center going from A to Z everytime we call its a problem. Can you get someone to call my mum as she does not have airtime. She is in pain does this really have to add to everything. She doesn't need this she has been paying your policy and i told her to join u as i told her about ur great service.... Please don't me Change my mind