Unhappy Chappy.

I lodged a cellphone claim 5 days ago and all the communication I've received to this point is automatic system replies. The consultant assigned to assist me is seemingly on leave, this is very frustrating. I understand that it's festive season and not everyone will be at work but please assign us to people who are at work. Losing a phone in itself is a grave inconvenience hence insurance. However, MiWay is not making it any less inconvenient but is adding insult to injury.