Unhappy

I moved to Miway roughly 2 years ago. I must say, I have received the best service until recently - Jan 2026

I reached out via WhatsApp and was advised someone will call me back, it never happened. I called and was told it is extremely busy I would be called back, also never happened

6/7 days later I get a call, I’m out on hold to verify the same question I asked on day 1. - Before I register a claim for my tyre, will it affect my main policy claim history?

I was advised it will which is extremely surprising. How does a value added service affect my main policy? Claiming for a tyre will affect my comprehensive insurance??

When taking tyre/rim and scratch/dent this was not advised otherwise I was never going to take policy.