Unhappy

<p>So i log a claim through the app and upload the pictures of the accident, damage to my tyres, licence disk and my drivers licence in hope that was the claim is finalised i would get my discount. My claim was handled by a very professional lady named Charmaine and when she called me to advise about the settlement i asked about the discount on my excess and said i did not load the pictures. I disputed that and she took the matter with her manager and gave me the same feedback yesterday. My question is why would i register the claim on the app and not put all the requested info. I know there was a challane when i was trying to upload the pictures but eventually i was able to load them and the app said i was 60% complete with the registration of the claim. Im in the insurance industry and i can tell you that Miway is a pretty insurance but i dont agree with fact that when your system fails you, then you pass the responsibility to the client. Charmaine was great and she deserves five stars for super great service</p>