Unhappy !!!!

Windscreen crack, how can getting a claim for a crack be rocket science. Firstly I have to reconfirm all my personal details while using my own line . That's a no no, one cannot be expected to go through all the grotty details whilst they being frustrated from a car issue. I think an ID number should be sufficient to raise a claim. Secondly I request the closest branch to take in my vehicle but I am suggested to go 30min away from where I stay ..*REALLY!!!! I CANT FIND LOGIC IN THAT. anyway I advise the consultant that that can't be right she said she'd call back and check the closest branch,but next thing I know I'm receiving an auth code for the same branch we had agreed it's too far.

* Is it my job to find or know the closest branch . !! * Is it my job to follow up on my claim!!!

We need to remember that you have working clients and not sitting twirling thumbs waiting for something to happen.

I've spread how amazing this insurance is but I guess one gets what they pay for right. First little claim and this happens, I cant imagines being in serious need from an accident. Guess it's time to go back to the drawing board.