Unfulfilled Referral Promise and Incomplete Complaint Resolution: Disappointing Experience with MiWay

MiWay has a policy offering R1000 voucher for referring someone to their services, yet despite referring a client two months ago and following up multiple times, I have yet to receive the promised ‘reward.’ While I understand that companies need to attract clients, I strongly dislike when they engage in false advertising, offering something only to make clients chase them for it afterward. Due to my experience with MiWay's unfulfilled promise of the R1000 voucher, I will no longer be referring anyone to them. I find it deeply frustrating when companies publicly lie to attract customers.

Another issue I have with MiWay Insurance is their inconsistent approach to resolving complaints. After lodging a complaint on Hellopeter, they initially respond with urgency, but often fail to see the process through to completion. In two previous instances, MiWay followed up on my complaints but never fully resolved them—I had to repeatedly pursue them to ensure closure. This lack of thoroughness leaves a bitter taste and undermines my trust in their service.