Unforgettable that's what you are MIWAY Service For a First Timer...

<p>Recovery of an Excess R15000</p> <p> </p> <p> </p> <p>Policy number: ********** 5</p> <p> Claim number: C778224 widness</p> <p>Modiegi Seleke</p> <p> ********** 803</p> <p> </p> <p>I was involve in an accident on 07.10.2016 whereby i was knocked off by 1st road company car(Themba Msia, driver of the towing bakkie that knocked me off)</p> <p> </p> <p>I phone Miway and was assisted by Nkosinathi who even told me that they outsource 1stroad(in my thoughts, i thought this will be a smooth matter and miway and 1st road comapany work together).</p> <p> </p> <p>Nkosinathi, did everything right, my car was towed by the same gentleman that chased me and i got an email confirming that.</p> <p> </p> <p>After couple of weeks I phoned miway to find out about when and how to pay excess as this was my first time experience and the service I got was not fulfilling, i tell you.</p> <p> </p> <p>I sent an email to ********** ********** no one responded to my email, I forwarded the same email I think three occasion and still no correspondence. I then log a query on miway website and Thami phone sounding sincere and transferred my call to recovery department(I don't recall who I spoke to but yeah.... lost for words).</p> <p> </p> <p>I then communicated with the panel beater where my car was allocated to for repairs and eventually i paid my excess at the panel beater and I got my car back.</p> <p> </p> <p>I phoned miway/ log enquiry on their website regarding my excess recovery and I am not getting any joy. Every time I log a call or enquiry I speak to a different person/consultant, no one is following up on the matter.</p> <p> </p> <p>Shadi, who I spoke to last week after logging an enquiry phoned me asking if there was a witness on the scene(are you kidding me, on a busy intersection , Pretoria main and Allendale drive...)</p> <p> </p> <p>Shadi, then phoned Themba and he admitted on chasing/knocking me off and he gave Shadi his manager's number(Shane, Themba's manager).</p> <p> </p> <p>I sent an enquiry again this morning and still no joys on miway vehicle insurance team....</p> <p> </p> <p>Can someone(who is customer orientated/customer obsessed) look into the matter, I want this resolved within 48 hours.</p> <p> </p> <p> </p> <p>After I’ve retrieved my excess, I am diverting to #1 vehicle insurer in SA.</p> <p> </p> <p> </p>