UNFAIRLY TREATED

My name is Mrs Paulina Dorcas Sithole and i am insured with Miway insurance. We were involved in a vehicle accident three weeks back and my daughter was driving the car at the time of the accident. I am being given the run around as Miway is now saying that my daughter is the regular driver and i did not update this with them. I have requested the Sales call, which i listened to and the sales advisor did not explain what and how do they determine the regular or the implications of anyone else driving the vehicle whenever they need to. We have more than one car in the yard and the vehicles are driven by all members of my household given the permission and dependent on when they need the car.

I have paid all my premiums on time and have done everything that i was asked to do by my insurance. I am so disappointed that i am being sent from pillar to post when the problem was not on my side but the Sales agent.

I would like Miway to make a decision on claim as my next complaint will be to the Insurance Ombudsman.