JJvR
Jessica Janse van Rensburg

1 reviews | Active since Sept 2013

22 Sept 2015, 13:19

Unfairly Treated

My home was broken into on 11 September 2015.<br> <br> I put in a claim at MiWay Insurance. I was then contacted by the assessor appointed to handle my claim.<br> <br> I was asked a series of questions regarding the items that I claimed. This questioning soon turned into an interrogation about the specifics of when, where and from who I received these items as gifts. I then explained that do not remember the exact date or period that I received certain items and the assessor - Sean Pye - told me that he finds it strange that I do not remember the details because these items were 'expensive'. <br> <br> My Mother was also contacted by Sean Pye and received similar treatment.<br> <br> I feel I have been treated very unfairly, and I have been made to feel like a common ********.<br> <br> This being my first claim in the four years that I have been with MiWay, I am extremely disappointed with the way a representative of MiWay has treated both myself, and my Mother.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply23 Sept 2015, 16:31
Official
Hello Jessicajvr2103,

We're really sorry for upsetting you and thanks for letting us know how you feel.

Chris has since called to discuss your concerns with you in more detail and he has assured you of our commitment to get your claim finalised ASAP!

Please don't hesitate to give us a call if you need further assistance.

Kind regards,
The MiWay Team