Unfairly charged on a claim after accident

I had my accident on the 12th of June in the morning and because I had to be rushed to hospital and I could not call MiWay to come get the car, my car was towed by another towing company.

Later on on the same day, whilst still being treated in hospital I contacted MiWay to inform them of the accident and the whereabouts of my car.

Miway only picked up my car to where it was on the 21st of June which was 9 days after I had informed them. That is also after I was the one prompting them everyday to fetch the car as I knew of the costs included and I was not receiving any feedback from them at all.

I just think it's really not fair for me to be expected to pay for the other towing company over R8000 when I clearly reported the accident on time and it was a nature which was beyond my control. Also trying to contact the lady incharge of my claim is always a mission impossible and then I have to contact the call centre and they can't help either.

20 days later my car hasn't been attended to as yet but atleast now it's with the panelbeaters and I need to return the courtesy car so I am stranded with no car. How unfair is that!!!!