Unfair Treatment/Declined Claim

Miway Insurance investigator decided to close my claim, he is claiming that i was non-compliant with reasonable request for info but i have provided him with everything he requested except for when he asked me to show make arrangements to meet with him and show him the restaurant i was at before the accident and i explained to him that i don't remember the actual restaurant because i didn't check the name but it's around Umhlanga which i am also not fami**** with since i live in Richards Bay. My focus was just to have a conversation with Girlfriend only and i haven't seen any clause within the contract that says i must remember every place i went to for my insurance claim purposes. he also requested me the show him where the car was parked and i told him i don't remember as i am not fami**** with Umhlanga and also it was dark when i was there and on top of that I've been involved in a traumatic accident yet i am forced to remember stuff that happened before the accident. If i know i need to remember every place i go to for insurance i would have probably taken a photo or pay with my car so that i can remember. In my opinion the decision of declining my claim for non-compliant with reasonable request was unfair. Before they declined the claim on Tuesday, 3 December 2024, i had complain about the delays on my claim as the investigator was requesting info on a piecemeal basis and my complain was noted and recorded but they didn't even bother to respond on my complain, they only sent me an email saying this claim is closed because on non-compliant on my side.