Unfair Treatment of a Policyholder!

I logged a claim on the 18th of November. I tried calling several times and there was no answered to the call. I had to resort to completing an online claim form on 18th of November 2020. I have not had a response as yet. The following are reference numbers *** and ***.

This is not the first time that I had to endure this painful experience when logging a claim with your company either.

When Miway advertised about reduction in premiums. I contacted your company first the consultant was not trained thereafter it was mentioned that Retension would resolve the matter. It's now over two months and not resolved as yet.

I received an email last night from your consultant at 19.30, stating she cannot get hold of me but yet an email was sent. I dont appreciate this as there are two contact numbers and email address on your records.

My premiums go through every month but when I have to actually log a claim there always seems to be an issue!