Unfair treatment

After registering a claim and following the whatsapp instructions about sending miway photographs of the vehicle damage, they told me they did not receive the photographs on their whatsapp account. I was asked to resend them, which I did. All messages and photographs from the first and second send were shown as delivered. Then two days later they sent a letter saying they have rejected the claim with the reason being "Vehicle Not Available for Assessment". Nobody at any time asked to inspect the vehicle. I was asked to submit photographs by whatsapp for assessment which I did.

This is the second time miway has treated me very unfairly. The previous time they were taking a fat chance and when proved wrong they chose to refund my premiums rather than honouring the claim. miway apparently means their way, not the client's way!