Unfair treatment by miway

Good day

I had an incident where the water damaged my home content and I have cover with miway I have informed them about my claim they sent their assessor to view the damaged and my claim was approved. Miway gave couried a claim card with the value of the claim and they also provided a list of retailers where I can buy with the claim card. Before I can buy I went for window shopping, after I nformed Miway that there are two items namely tv stand and baby cord that I need to buy, unfortunately they are not on the list of retailers they provided. Miway agreed to transfer the whole funds into my account fiscussed, part of their terms and conditions they say they allow partial redemption where an exception can be made like in my case where certain items are not on the list of retailers provided.

I only bought home theater system, they phoned me after that and informed me that service provider who controls the claim card can not deactivate the card as used some funds.

Kindly assist me by requesting miway to please process the remaining balance on my claim card into my bank account so that I can use the funds to buy the items that I need.

I don't understand why it seems impossible to transfer 60 percent of the funds while they were prepared to transfer the whole money.

I need to buy the items over the weekend.

Your continued assistance is always appreciated.

Regards

Makgolane Mahlabe Lucas

Claim number: C***