Unfair Treatment and not client centred at all!

I met in an accident on 24/07/15 It was pouring the night of the accident. I hit a water puddle and lost control crashing into a ditch.From the time I reported my claim I experienced problems, the guy that captured my claim was only concerned with the excess amount I had to pay and not once asked if was ok or injured till i brought it to his attention.Then i had to constantly call the assessor to find out the status of my claim.eventually they refuted my claim based on a technicality (my tyre treads were low therefore my car lost traction)what *******! Any driver would know that when the roads are wet you are at the mercy of the elements. I did not see the water puddle therefore I hit it. after doing research on aquaplaning, I found that even vehicles with full tyre tread can aquaplane.<br> I am an Insurance broker and would NEVER recommend Miway to anyone. when you insure you expect coverage especially when its against something you cannot control and customer service is most critical. <br> Miway will respond they are fair to valid claims , AN ASSUMPTION DOES NOT COUNT! I say forget the fancy apps and shallow slogans do what you are paid to do because youl certainly misleading everyone!