unfair treatment

<p>My claim with *** refers, my claim for the incident of a hit and run was approved. now im struggling to get a courtesy can and am expected do drive around on a dented car by miway.<br />was advised by Melissa Stoffel that the courtesy vehicle shall be issued once the vehicle had been booked in for repairs.i confirm that my vehicle is booked in for today the 1st July 2016 and i have been requested to drop off the vehicle during the course of the day, after which i will not have transport. in line with your policy and insurance package i pay for, i am due to receive a courtesy vehicle today. Please authorise collection urgently.Also, I have great difficulty in contacting you. Please transfer me to someone who will offer adequate assistance</p> <p> </p>