Unfair treatment

I am currently a client of Miway and due to the fact that my salary is not paid in on regular times, I requested them to NOT debit my account on 28th of the month. The person I spoke to PROMISED me that it will be changed as I requested to the 1st of the month. HOWEVER it again went of on the 28th and was taken from money in the bank that was not mine, so I reversed the debit order. I only got paid Friday and wanted to pay my outstanding premium. Now I am told that I must AGAIN take my vehicle for an inspection???? WHY??? My windscreen got broken after I was covered, but I did not had the time yet to replace it under the policy. Now if I take it for an inspection I will have to pay for the windscreen due to the incompetence of Miway's customer care agent. This is totally unfair!!!

I want this matter dealt with fairly and ASAP!!!