unfair treatment

<p>I have a car insurance policy with miway I had an accident on February on which they handled my case very well at first, my car was written off,last when I heard from them after I went into chatroom of miway,they called me and said they are still waiting for a settlement letter from wesbank,cos I was still paying for the car,so today at 12h00 I logged into the app of miway and the consultant on chatroom told me my case is settled the money is paid,without informing me how do they reached the amount they are paying I don't know,they said they tried calling me at 13h00 and I was underground that time,they do have my email address another way communication they should have used,now I don't know what happens next no one has clarified anything to me,I do love my insurance but this time I m not happy about the outcome</p>