Unfair settlement

<p>Firstly im absolutely disgusted at the fact that my needs aren't of utmost concern to you guys. Not only is it the first time that we have had a insurance related claim and the experience has not been so pleasant. So anyways after having a claim for lost jewellery overseas my claim was authorized now here's the funny part you send me to a service provider that specializes in indian jewellery fine no problem at all. I go to him not only does he not have any samples available he's pricing on a quotation is more than R10000 than compared my jeweler who by the way is also a specialist in indian jewellery not only is the quote cheaper but the amount of jewellery im getting with him is much more. So i email the asseror steven today,sending him the quotation along with pictures and he's reaponse is that they won't be giving me cash and that i have to use their service provider. So why am i then paying a premium for insurance when I'm getting **********? I asked for Valerie the claims manager to call me. Nothing! I do not want cash i want u to use my jeweler and i pay in the difference. Why is that so hard to understand? I think it's time i get the ombudsman involved now because this is going nowhere. I refuse to speak to Steven i want to speak to a Manager. Claim number is C825346. I want to know why must i lose out when i am able to replace my jewellery for new items and get a better deal. Why must i be forced to use a service provider that is offering me less for more? Oh and by the way i was told that i would be getting the best deal with your service provider. </p>