Unfair resolution
<p>I am not a Miway client but I was bumped into by a Miway client on the 26 December 2016. I was at the stop sign just about to join the main road, the Miway client was coming from my left on the main road and he got off the main road and stopped on his left, I entered the main road going to the right direction then their client decided to come back to the main road without checking his blind spot of which I was already on the main road and had a right of way then he bumped me on my left, I got off the main road after the impact on the left side of the main road and their client U-turned and stopped his car on the road that I came from proving that his intention was to U-turn. We went to the nearest police station since was my car was drivable and we did an incident report and I lodge a claim. Now the claim(C807698) was with Marietje she was taking forever to provide feedback, I escalated the matter to her Manager Madeleine van der Walt whom came to a resolution that I was on the wrong because I entered the main road while it was not safe. She has failed to confirm to me if she had reviewed the AR report she wants me to get statements from witnesses and I have stated to her that people whom I were with during the incident all their contact are there and now they want to initiate legal claim for the damage that their client had incur while their client admitted at the police station that when he entered the main road he only saw the car that was infront of me not me since I was behind that car. Can someone from my Miway follow this and contact me!!!</p>
Thanks for bringing it to our attention, we'll look into this and get back to you.
Best regards,
The MiWay Team
Thanks for bringing it to our attention, we'll look into this and get back to you.
Best regards,
The MiWay Team
Thanks for taking the time to comment and for the opportunity given to respond!
We’re sorry to hear that you are not happy with the outcome of the claim against your policy, unfortunately our decision remains unchanged. Marietjie has since been in touch to discuss the outcome and she has advised which steps to take if you are not happy. Please feel free to give us a call if you need further assistance!
Kind regards,
The MiWay Team
Thanks for taking the time to comment and for the opportunity given to respond!
We’re sorry to hear that you are not happy with the outcome of the claim against your policy, unfortunately our decision remains unchanged. Marietjie has since been in touch to discuss the outcome and she has advised which steps to take if you are not happy. Please feel free to give us a call if you need further assistance!
Kind regards,
The MiWay Team
