Unfair premium increase due to their 'technical issue' - no service

Sent more than 4 call back requests to have details updated with regards to an address change. Never got phoned to this day. Phoned them to change the address only, suddenly the premium on one of the vehicles increased drastically, i was informed this was a 'technical issue' that they logged to have resolved as my premium should not be this high. Premium went off via debit order with this massively increased amount, no calls no communication except an email stating my policy is updated, this new massively increased amount is now my normal premium amount. Phoned again - got told i will be phoned back. Never got phoned back.

Never thought Miway would drop the ball like this, always been happy with their service, we are in a pandemic, people are losing their jobs yet it seems Miway need to employ either more people to do their jobs or get COMPETENT people in the positions to get things done.

Moving to another insurer.