Unfair Customer classification on claim profile
email from miway after two accident claims from Miway(4 years apart, 6 years insurance with them):
An analysis of your claims profile was conducted following your recent claim and we noticed that the frequency in which you claim, as well as your claimed amounts in relation to your premium is higher than the average of our client base.
insurance start date: Jul 1, 2012 claim 1: 08 March 2014 claim 2: 28 January 2018
all other claim were for glass that was fitted by Miway service providers and when i joined Miway I was told that glass does not impact on your Claim profile. This made sense as my accident access is different to glass access. why did miway change service providers from Glassfit to PG glass?? (substandard glass used perhaps??)
today it seems it's not so why the different access amounts? why is a client penalized for substandard glass fitted to insured Vehicles
We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Thanks for your note and sorry that your MiWay profile letter has left you feeling let down and undervalued!
Thanks for giving Simphiwe the opportunity to help and please be assured of our commitment to always deliver awesome service.
Kind regards,
The MiWay Team
Thanks for your note and sorry that your MiWay profile letter has left you feeling let down and undervalued!
Thanks for giving Simphiwe the opportunity to help and please be assured of our commitment to always deliver awesome service.
Kind regards,
The MiWay Team