Unfair Car Hire Charges Despite Staying Within 60-Day

I am extremely disappointed with the way MiWay has handled my car hire benefit following the write-off of my vehicle.

According to my policy, I am entitled to a maximum of 60 days of car hire. I ensured that I did not exceed this limit and continued using the hired vehicle strictly within the allowed period, as I was still in the process of sourcing a replacement vehicle.

However, MiWay has now informed me that I am liable to pay for car hire beyond a certain date—despite the fact that I had not yet reached the 60-day maximum as stipulated in my contract. They insisted that I return the vehicle prematurely, which is both unfair and contradicts the terms of the agreement.

I find this unacceptable and request that MiWay re-evaluate the charges and honor the full 60-day benefit as agreed upon in the policy. I expected better service and clearer communication from an insurer of this reputation.

I hope this matter will be resolved