Unfair and Poor Customer Service from Miway

After not being happy with our service from Miway and several empty promises we change our insurance company as we received a better and cheaper deal from Outsurance. We were promised our access back as soon as they get the guy that drove into us in January 2021 - we never got our access and they never made efforts to try and get hold of the individual - only the day I wanted to cancel my contract ALL OF A SUDDEN had the persons personal information but still NO access refund which to me is such poor clientele service

We get told they can't fix our car because its wear and tear , making it seem as we **** - the assessor Gavin and the manager Margin doesn't give accurate information and they put everything through as wear and tear

Not even 3 months after my sons accident my niece had a similar incident where the garage door fell on her cars roof - the access is R 4000.00 but the job is only R 2 000.00- its is a total ******* , and then these managers and assessor still classifies her incident as wear and tear

I just want my access back as promised ( proof in a email , specifically stating they will get my access )

Not impressed and I will never refer ANYONE to Miway