********* Conduct

Am very disappointed in how you people do business.In July 2019 I phoned requesting to cancel my policy and move to another insurer and was transferred to retention and made all kinds of promises.I stayed and believed it was to my best interest.But little did I know I was dealing with ********* people.

I lodged a claim yesterday for a minor accident and am being told the agreed excess of R5000 has now ballooned to R8000.My reason for leaving in the first place was to avoid paying ridiculous amounts in insurance.

The argument by your consultant that it appears on the document is flawed since the verbal agreement was the bases for the written contract.We can't agree on something verbally and than you go behind my back and sneak in a small additional charge.

If we can't agree on the R5000 please cancel the claim (C***) as well as my cover.

Thanks