********* conduct

I approached MiWay for a quotation on short term insurance. The quote they gave me was very favorable and I agreed to take them up on the offer. It was agreed that the first payment will be deducted on the first of September. After receiving the schedule I notice that there was a lot of spelling mistakes and errors on the schedule.I contacted them and spend an extended time on the telephone with the agent to point the errors out to them and get it fixed. A few days later another lady phoned me and I had to go through the whole thing again with her to fix the errors. They submitted the new agreement and it was still full of errors. I then decided that considering the fact that the schedule is my proof of the contract and that they could not get it right on two occasions, to cancel my agreement with them. I send them two emails to this effect without any response. On Thursday the 24th of August a lady phoned me to ask if I have received the new schedule. I informed her that I am cancelling the agreement including any payments towards this agreement. I was advised that she will refer request. On Friday another lady phoned me to convince me to stay with them. I told her that I am cancelling. Lo and behold, today the 26th of August the payment was deducted from my account, even though the agreed date was the 1st of September. If not for the bank's assistance I shudder to think how long it would have taken me to get this money back.