********* Company acting unauthorized and ********ly

Please advise urgently who gave you authority to debit my account today 20 December without asking for my consent or informing me. Agreement we had is 25th of each month, you have no permission or consent to debit my account a week prior to agreement date.You are ********* and acting ********ly and I will advise the Ombudsman to act seeing you refuse to phone me back or provide answers. . I will only provide my personal detail via Ombudsman or speaking directly with you