********* Behavior of Miway Staff

On 23 November I attempted to cancel my insurance with Miway as I was disappointed in the service that was rendered at the time after being a loyal customer for almost 3 years. The lady that answered the call advised that she will transfer me to the retention department of which I responded that I want to cancel and not want to speak to te region department. She advised that this is the same department and attempted to transfer me with no success. The reason being that this department had high call volumes and are unable to take my call. She advised that they will call me back. Today 24 November 2015 I did my second attempt to cancel my insurance with Miway as Nobody made contact with me during the day. An agent named Pappa responded to the call and yet again attempted to transfer me to the Retention department. I was advised yet again that they had high call volumes and will call me back. Knowing what happened yesterday I requested to speak to the Manager on duty as I am wasting money attempting to contact Miway just to cancel my insurance. I was promised that the Manager named Thapelo Mashinga will contact me before 20h00 today and since never received a call from him.